Typically, packages will be left at your door and do not require a signature. Some orders are drop shipped directly from a vendor, and those vendors may require a signature from any person over 18 years of age on their shipments. If you would like signatures to be required when orders are delivered to you, please contact the customer success team before placing your order. If the customer success team is contacted after the order is placed, they will not be able to fulfill the request.

Orders with Signature Confirmation: The shipping courier will make two attempts to deliver your merchandise. If the package is deemed undeliverable after the second attempt, the product will be returned to our warehouse. You will be credited for the price of the merchandise minus all shipping charges incurred. All applicable credits will be refunded via the original payment method.

Freight Orders: If an appointment delivery or call before arrival was requested by the customer, the shipping courier will call you to make an appointment prior to the delivery of your order. A person over the age of 18 will need to be at the delivery address to accept the shipment. If the package is deemed undeliverable during the appointment hours, the product will be returned to our warehouse. You will be credited for the price of the merchandise minus all shipping charges incurred. All applicable credits will be refunded via the original payment method.