Twinkly Plus - FAQ
How many controllers do I need?
At a minimum, you will need 1 Twinkly Plus Controller for every 4 Twinkly Plus light sets
What controllers work with my lights?
2023 and newer Plus controllers will work with Plus light sets
(SKUs: TWPLUS-C-4P-23US & TWPLUS-C-4P-23US)
Generation II Plus controllers from 2019-2022 will work with Pro light sets and will be considered Pro WiFi controllers
(SKUS: TWPLUS-CTRL-PLC-21US, TWPLUS-CTRL-PLC-21US-2 & TWPLUS-CTRL-PLC-22US)
What is the difference between Twinkly Plus and Twinkly Pro?
Twinkly Plus will be compatible with Android and iOS, Twinkly Pro is iOS only.
Plus has Hybrid controllers that have both WiFi and Ethernet connections, Pro will be one or the other.
Plus Auto-Detects the Lights plugged into it, Pro will need them set in Pro Configuration at set up.
What is the difference between Twinkly Plus from 2019-2022, and Plus from 2023/2024?
Twinkly has gone through many changes over the years. From Twinkly Plus 2019 – 2020 to a rebranded Twinkly Pro Wifi Controller in 2021 when the adapter changed from a small 3-pin connection to a larger 3-pin connection. These controllers will work with Pro Light Sets and work with IOS only.
In 2023 Twinkly came out with the New Twinkly Plus controller line which was a 4-pin connection and has the ability to autodetect what light strands are connected to it. Instead of being IOS only – these controllers now had the capability of working with Android. The 2024 controller is virtually the same as the 2023 controller. However, it has more memory built in to help with longer playlists and being able to download more effects from the Twinkly store.
For connection styles, please see our other Article here: Twinkly Connectors
Can I mix light sets?
Yes, the 2023/2024 Plus controller can automatically detect the type of light set connected to each port and configure them accordingly.
Can I group with other product lines?
As long as the Twinkly Plus controllers are connected via WiFi rather than Ethernet, they can group with other WiFi controllers like Twinkly Home, and Twinkly Pro WiFi (2019-2022).
Is this compatible with android?
Twinkly plus is available to both Android and IOS devices. For the best results we do recommend IOS devices.
Can I connect Plus light sets end to end?
Unfortunately, Twinkly Plus does not have sets that are end to end connection, each light set will need to connect directly to the controller.
Minimum iOS?
The recommended iOS for using the Twinkly App is iOS 18.1 as of January 2025. We do recommend for the best results, updating to the latest IOS or Android software.
What is the difference between single strand and dual strand?
Single Strand – The single strand will be one line of lights
Dual Strand – The light count is split into two lines that connects at the controller (the strand will be shaped like a Y). For example, if you have a 250 dual strand, you will have two strands with 125 bulbs on them that will connect together on one port of the controller.
What is the total width of the Twinkly Plus Curtain from the first light to the last light?
10x25 Curtain - The total of all 10 drops is 3.33’ from side to side with a length of 6.5’ from top to bottom.
5x50 Curtain - The total of all 5 drops is 1.66’ from side to side with a length of 13.125’ from top to bottom.
Should I go with Home, Plus or Pro products?
Twinkly Home will be good for smaller applications, it offers greater ease of use, higher product variety, and simpler setup. It will come with the controller in the box, so you do not have to have additional accessories. The limit to Home products is that you can only connect up to 10 devices virtually in the app to work as one device (also known as grouping devices). Home can be configured with both IOS or Android devices.
Twinkly Plus will offer some of the advantages of both Home and Pro and is meant for medium-sized applications. This will provide you with more customization options as the controller comes separately from the light strands. Plus offers simplified auto configuration whilst letting you connect multiple different strand types to the controller. It is considered a hybrid controller with both WiFi (Up to 10 devices can be grouped) and Ethernet connections (unknown limit to the grouping amount), which means you don’t have to commit to one or the other at purchase. Plus can be configured with both IOS or Android devices however, IOS is recommended.
Twinkly Pro will offer the most expansivity and is great for very large displays, trading the ease of use for greater customization capabilities. The WiFi Controller can only group up to 10 controllers whereas ethernet controllers have a much larger maximum of about 60,000+ bulbs (this is dependent on your router’s ports and network capability). Although you are limited to IOS devices for set up, you are able to run your display remotely by utilizing the web app.
(Please note: your display must have constant internet connection for the web app to work).
What is Fast RGB?
Twinkly Plus Fast RGB light sets will sacrifice the Warm White capability present in other Twinkly Plus light sets in favor of having more lights per controller allowing up to 360 bulbs on port of the controller rather than 250. In order to use this capability, you will need to purchase Fast RGB light sets.
Are your transformers made for countries outside North America?
The Twinkly products Christmas Designers carry are only intended for sale in North America and will only have North American plugs available.
Can I cut these lights to size?
Twinkly Light sets cannot be cut, they are designed to be used as whole sets. Cutting them will result in data disruption causing your lights to flicker or turn off completely.
Do I have to install the Twinkly App?
No, you do not have to download the app for basic functions and effects. You can click the button on the controller to choose a built-in effect however, your lights will not be mapped if you choose this option. If you want to change the colors often, map where your lights are or customize the effects, yes, this requires the Twinkly App for all of the cool Twinkly features.
Do I have to have a controller?
Yes, all Twinkly Plus products require a controller to power the lights and connect them to the Twinkly App.
Can I run my ethernet port controllers from a laptop?
Yes, Twinkly Plus Controllers must be connected directly to your router via the ethernet cable and configured through your mobile IOS device before utilizing the Twinkly Cloud Console on your Apple or Windows Computer. (Internet connection required for utilization of the Cloud Console at all times)
How many LEDs do I need to decorate my Christmas tree?
When using 7mm capsule lights, like Twinkly, we recommend placing 100-120 bulbs per foot of tree to achieve a good light density for optimal visibility of the effects. With Twinkly you can add more if you feel the density is not enough by grouping more controllers. (Please remember that the Plus Wi-Fi controller is limited to 10 controllers per group whereas the plus utilizing ethernet is limited by the number of ports in your router)
Can I use Twinkly without Wi-Fi or internet access?
Yes, twinkly will work as a stand-alone product or in communication with your smartphone via the Direct Connect Option during Setup.
Note: This does not work if you have more than one controller that you want to communicate in a group.
If you do not want to use the app, you can still use Twinkly however, you will be limited to a few effects, the item will not be mapped, and you will need to click the button on the controller to change the effect.
Will one Twinkly music dongle work with a large group of Twinkly lights?
Yes, as long as the lights are on the same network as the dongle, it will be able to synchronize multiple controllers
Can Twinkly Plus be used outside?
Twinkly Plus Lights and controllers are rated IP 65 and are intended for Indoor or Outdoor use
What happens if a light stops working/what is the warranty?
Christmas Designers’ Twinkly lights and controllers come with a 1-year warranty. For more information about Christmas Designers warranty, please visit: https://www.christmasdesigners.com/christmas-designers-warranty-policy
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