Before starting a warranty claim, we recommend checking a few common items that can often resolve the issue quickly.

Check the power source.

• Confirm the outlet or power supply is working properly.

• Ensure all plugs and connections are fully seated.

Inspect Fuses and Connections

• For light sets, check and replace the fuse if needed.

• Verify that bulbs and connectors are secure and not loose.

Confirm Proper Usage

• Make sure the product is being used within the recommended voltage limits (130 volts or less).

• Verify the product has not been used beyond normal seasonal usage.

Review Setup and Installation

• Ensure the product was installed and stored according to recommended guidelines.

• Check for any visible damage caused during installation or storage.

Twinkly Products

• Restart the controller and confirm the product is properly connected to the Twinkly app.

• If needed, our team can assist with troubleshooting before submitting a warranty claim.

If the issue continues after completing these steps, please proceed with the warranty claim process or contact our customer success team for assistance.