Twinkly Pro FAQ
How many controllers do I need?
2020 or Older
Wifi 1 port – 250 RGB/RGBW/AWW
Wifi 2 port – 500 RGB/AWW
400 RGBW
6 port – 1500 RGB/AWW
1250 RGBW
2021 or Newer
Wifi 1 port – 250 RGB/RGBW/AWW
Wifi 2 port – 500 RGB/AWW/RGBW
Wifi 4 port – 1000 RGB/AWW/RGBW (Not compatible with 2020 or Older Lights)
6 port – 1500 RGB/AWW/RGBW
Is Plus or Pro compatible on Android?
Pro is only currently compatible with an IOS device. (Apple iPad, iPhone.. etc)
2023/2024 Plus line is compatible with Android and IOS devices however, Android can still be a little glitchy.
I have an old IOS device, will it still work?
Old IOS (Apple) devices can be used however, it must be IOS 15 or higher.
How many LEDs do I need to decorate my Christmas tree?
We suggest between 100-120 bulbs per foot. (Height of the Tree)
Can Twinkly be extended?
Virtually they can be joined thanks to the app. (Up to 10 Wifi Twinkly Controllers and up to 60,000 bulbs on the 6 Port Pro Controllers).
What is the difference between single strand and dual strand?
Single Strand – all 200/250 lights on the one wire/strand
Dual Strand – 100/125 lights on one wire and 100/125 lights on the other wire.
What is the total width of the Twinkly Pro Curtain from the first light to the 10th light?
The total width of all 10 drops are 3.33’ from the first drop to the last drop. Each drop is 6.5’ long from top to bottom.
What is the total width of the Twinkly Pro Curtain from the first light to the 10th light?
The total width of all 5 drops are 1.66’ from the first drop to the last drop. Each drop is 13.125’ long from top to bottom
Can you plug in the 6-port controller to an extension cord?
Yes, you can plug Twinkly devices into an extension cord. For best results with setting up the devices in the app we suggest a wall outlet.
Should I go with Home or Pro products?
It depends on the budget amount you have allocated for the project and how many controllers are needed for the display you are trying to achieve.
What is the difference between RGB and RGBW?
Both RGB and RGBW can do a white light however, RGBW has a diode that is specifically made to be a warm white color.
Can I use Twinkly Plus and Pro outside?
Yes, Twinkly Plus and Pro products are rated IP65 with a UV protected wire (temperatures -20 – 50 degrees)
What is the difference between the 1, 2, and 4 port and the 6 port controllers?
The 1, 2, and (2022) 4 port controllers are Wi-Fi and Bluetooth for instant set up. The 6-port Controller is an ethernet controller. It needs to be plugged directly into a Wi-Fi router via Cat5 Ethernet cord
The 2023/2024 Twinkly Plus 4 Port Controller is Wi-Fi or ethernet. You can use it as either setting.
Are your transformers made for countries outside North America?
No, our transformers are built for North America only.
If I purchase a 6 port and a 1, 2, and 4 port. Can I map them together?
No, the 6 port ethernet controllers cannot be mapped with the 1, 2, and 4 port Wi-Fi controllers. Must be similar category to be able to group devices together.
How long is the cable connected to the controller?
33” from plug to controller and 12” from controller to port end where you plug in lights
Can I cut these lights to size?
No, these lights cannot be cut.
Do I have to install the Twinkly App?
Yes, this requires the Twinkly App for all the Twinkly features. You can use this device without the app however, you would manually have to click the button on the controller to change the effect. You will not have the customization you would with the app.
Do I have to have a controller?
Yes, all Twinkly products require a controller to power the lights and connect them to the Twinkly App. Some Twinkly products (Home Line) come with the controller already attached.
Can I run my 6 port controllers from a laptop?
Twinkly Pro
- Yes, Twinkly Pro 6 Port Controllers must be configured through your mobile IOS device before utilizing the Twinkly Pro Cloud Console on your laptop. Twinkly Cloud Console is compatible with both Apple and Windows Computers and only works with Pro Controllers. (Internet availability required for utilization of the Cloud Console at all times)
What if I need a bigger lead from the controller to the first bulb?
You can purchase lead extensions for the Twinkly Pro products. You can only extend each port with one extension for an additional 16.5’ per port.
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