How many controllers do I need?

2020 or Older

Wifi 1 port – 250 RGB/RGBW/AWW

Wifi 2 port – 500 RGB/AWW

                     400 RGBW

4 port – 1000 RGB

6 port – 1500 RGB/AWW

              1250 RGBW

 2021 or Newer

Wifi 1 port – 250 RGB/RGBW/AWW

Wifi 2 port – 500 RGB/AWW/RGBW

Wifi 4 port – 1000 RGB/AWW/RGBW (Not compatible with 2020 or Older Lights)

6 port – 1500 RGB/AWW/RGBW

Is Plus or Pro compatible on Android?

No, these devices are only compatible with an IOS device. (Apple iPad, iPhone.. etc)

I have an old IOS device, will it still work?

Old IOS (Apple) devices can be used however, it must be IOS 14 or higher.

How many LEDs do I need to decorate my Christmas tree?

We suggest between 100-120 bulbs per foot. (Height of the Tree)

Can Twinkly be extended?

Virtually they can be joined thanks to the app. (Up to 10 Twinkly Controllers)   Must be the same light type (RGB or RGBW).

What is the difference between single strand and dual strand?

Single Strand – all 200/250 lights on the one wire/strand

Dual Strand – 100/125 lights on one wire and 100/125 lights on the other wire.

What is the total width of the Twinkly Pro Curtain from the first light to the 10^th light?

The total width of all 10 drops are 3.33’ from the first drop to the last drop. Each drop is 6.5’ long from top to bottom.

What is the total width of the Twinkly Pro Curtain from the first light to the 10^th light?

The total width of all 5 drops are 1.66’ from the first drop to the last drop. Each drop is 13.125’ long from top to bottom

Can you plug in the 6-port controller to an extension cord?

Yes, you can

Should I go with Home or Pro products?

It depends on the budget amount you have allocated for the project and how many controllers are needed for the display you are trying to achieve.

What is the difference between RGB and RGBW?

Both RGB and RGBW can do a white light however, RGBW has a diode that is specifically made to be a warm white color.

Can I use Twinkly Plus and Pro outside?

Yes, Twinkly Plus and Pro products are rated IP65 with a UV protected wire (temperatures -20 – 50 degrees)

What is the difference between the 1, 2, and 4 port and the 6 port controllers?

The 1, 2, and 4 port Plus Controllers are Wi-Fi and Bluetooth for instant set up. The 6-port Pro Controller is an ethernet controller. It needs to be plugged directly into a Wi-Fi router via Cat5 Ethernet cord

Are your transformers made for countries outside North America?

No, our transformers are built for North America only.

Can we purchase transformers for other countries?

Currently you can purchase them by contacting Twinkly directly.

If I purchase a 6 port and a 1, 2, and 4 port. Can I map them together?

No, the 6 port ethernet controllers cannot be mapped with the 1, 2, and 4 port Wi-Fi controllers. Must be similar category to be able to group devices together.

How long is the cable connected to the controller?

33” from plug to controller and 12” from controller to port end where you plug in lights

Can I cut these lights to size?

No, these lights cannot be cut.

Do I have to install the Twinkly App?

Yes, this requires the Twinkly App.

Do I have to have a controller?

Yes, this requires a controller to power the lights and connect them to the Twinkly App.

Can I run these lights on a laptop?

Twinkly Plus

     - No, Plus Controllers require an IOS device, iPad, iPhone, iPod.

Twinkly Pro

     - Yes, Twinkly Pro 6 Port Controllers must be configured through your mobile IOS device before utilizing the Twinkly Pro Cloud Console. Twinkly Cloud Console is compatible with both Apple and Windows Computers and only works with Pro Controllers. (Internet availability required for utilization of the Cloud Console at all times)

What if I need a bigger lead from the controller to the first bulb?

You can purchase lead extenders. You can only extend each port with one extension for an additional 16.5’ per port.

How many lights do I need for….?

We suggest giving us a call at 800.391.5280 and speaking with one of our product specialists to assist you in your purchase. We will need measurements of the display you are trying to decorate so that we can give you the most accurate estimation. 

What happens if a light stops working/what is the warranty?

Christmas Designers’ Twinkly Pro lights and controllers come with a 1-year warranty. https://www.christmasdesigners.com/christmas-designers-warranty-policy