***Please note we will not troubleshoot without an order number***
***If Twinkly product was NOT sold by us, we cannot troubleshoot the devices. It is a liability for us to troubleshoot any other store's products. You will need to contact the company it was purchased from. ***
Quick Notes Before Troubleshooting
- Old IOS (Apple) devices can be used however, it must be IOS 12 or higher.
- Twinkly Home is compatible with some Android devices; however, the software must be Android 6 or later, and it's still liable to be finicky. For best results, an IOS device is recommended.
- Verify Controller is reset (flashing green)
- Android and Windows Phones/Tablets are not compatible with Twinkly Pro. Ensure that you are utilizing an IOS device for setup.
- Controllers must be configured through your mobile IOS device before utilizing the Twinkly Pro Cloud Console. Twinkly App Console is compatible with both Apple and Windows Computers.
Twinkly Pro 1 and 2 Port WiFi Controller and App Setup
Twinkly Pro 6 Port Controller Setup