What to Do If Your Package Was Delivered to the Wrong Address or Stolen

At Christmas Designers, we understand how important your holiday decorations order is. If you find that your package was delivered to the wrong address or has been stolen, we're here to help you every step of the way.

Step 1: Check Around Your Delivery Location

First, please check with your neighbors, building management, or front desk to see if the package was left with them or delivered nearby by mistake. Sometimes carriers leave packages in a secure spot or with a neighbor to keep them safe.

Step 2: Contact Christmas Designers Support

If your package is still missing after checking with neighbors and management, contact our customer support team as soon as possible. We will promptly initiate an investigation with FedEx to trace your shipment.

Step 3: Package Investigation and Next Steps

Christmas Designers works closely with FedEx to confirm delivery status. If the package is confirmed lost or stolen, we will assist you with reordering your items and provide updates on any changes to shipping times.

Step 4: Set Up Delivery Notifications

To prevent future delivery issues, we highly recommend setting up delivery notifications through FedEx to track your order in real time. This helps you know exactly when your package arrives and reduces the risk of misplacement or theft.

How to Contact Us

You can reach our customer support team by visiting our website at https://www.christmasdesigners.com/ or by calling 1-800-391-5280. Please have your order number ready to help us assist you quickly.

Additional Tips

• Always provide a secure delivery address. If possible, specify a safe place or person to receive the package.
• Consider signing for your package upon delivery to ensure it reaches you directly.
• Contact your local postal or delivery service promptly if you notice a package is missing.

At Christmas Designers, our priority is your satisfaction. If you experience any issues with your order delivery, please don’t hesitate to reach out—we’re committed to providing professional service and support during your holiday decorating experience.