All Packages are inspected for damage before they ship from our warehouse. If your package has been damaged in transit, please contact our Customer Success team immediately. We must be informed of all shipping-related claims within 48 hours of receiving the package. Shipping Claims are handled directly by Christmas Designers on your behalf. To help us speed up the process of resolving your claim, please provide pictures of the damaged packaging, shipping label, and products.

Should your package be deemed Lost in Transit, be sure to get in touch with the Customer Success team immediately at 1-800-391-5280 so we may assist you in arranging for a replacement product or a refund.

Please allow 2 to 10 business days for the investigation and processing of claims for lost and damaged parcel shipments. For freight shipments, this process can take up to 4 weeks.