At Christmas Designers, we want your holiday decorating experience to be easy and worry-free. If you receive damaged, defective, or incorrect items, we’re here to help—but we need to verify the issue first to ensure the correct replacements are sent.

What to Do if You Receive a Problem Item

If an item is damaged, defective, or incorrect:

1. Reach out to our customer success team as soon as possible.

2. Provide your order number, photos of the items, and any details about the issue.

Our team will investigate and confirm the problem, then ship replacements promptly at no additional cost. This verification step helps us ensure the correct items are sent and prevents delays.

Tracking Your Replacement

After your replacement or missing items have been processed, we will provide tracking information so you can monitor delivery every step of the way.

Need Assistance?

Contact our friendly support team:

• Phone: 1-800-391-5280

• Email: info@christmasdesigners.com

• Online Chat: Available at www.christmasdesigners.com

Tips for Faster Resolution

• Keep the original packaging and receipts until your order is verified complete and undamaged.

• Report any issues promptly so we can investigate and act quickly.

• Inspect shipments carefully upon arrival to catch any discrepancies early.

Christmas Designers is dedicated to making sure you receive the right products, on time, and ready to shine this holiday season.