To initiate a return, the easiest way is via our website. But if you prefer to talk to a Customer Success team member, please call 800-391-5280.
To process a return online, follow the steps below:
- To begin your return processing, click HERE.
- Login to your account or sign in as a guest with your order number and email address.
- If logging into your account, click on “My Returns” and then “Create New Return”. If logging in as a guest, the order you are requesting to return will automatically come up.
- Fill out the information on the return form and click submit.
- A Customer Success team member will process your request within 48 business hours. If approved, you will receive a UPS shipping label.
- Box up your product(s), tape the shipping label to the top of the box and drop the package off at the nearest UPS store.
Once we receive your package, please allow 5 to 10 days for us to inspect, approve and process the return.
A return authorization is only valid for 15 days after being issued or 30 days after the original purchase of the product(s), whichever comes first. Returned merchandise must be scanned by the returning shipping carrier no more than 30 days after the date of original purchase.
Returned merchandise must be in new, unused condition and in the original packaging. All original paperwork, instructions and accessories must be included. All original labels must still be attached to the product. Incomplete returns will receive a reduced credit reflecting any missing accessories, packaging or literature.