Returns are subject to the conditions below:
- Products must be shipped back to us no later than 30 days from the original date your order was placed. The shipment must be scanned by the return shipping carrier prior to the 30-day deadline.
- Returned items must be in new condition and in the original packaging. Modifications to the product will not be accepted and returned to the customer at their expense or subject to a restocking fee. Restocking fees will be dependent on the modifications to the product and can be up to 15% of the price.
- The return process must be completed via our website or over the phone with the assistance of a Customer Success team member. For detailed return instructions, please review the section under How to Return Merchandise.
- Returns without a valid RMA# will not be accepted.
- If you are returning an item for a refund, the return shipping cost will be deducted from your refund amount unless you utilize a carrier of your choice.
- If you are returning an item for a store credit, Christmas Designers will cover 100% of the return shipping cost as long as our shipping label is used. Shipping cost for oversized items (all pallets and single packages over 6 cubic feet in size), is the responsibility of the customer.
- For orders over $1,500, only a store credit is offered. Please request samples prior to placing a larger order to ensure the product meets your needs.
- Dealer/Pro Installer purchases cannot be returned for a refund. Store Credits may be considered as long as the product is in new, unused condition and in the original packaging. Return shipping cost is the responsibility of the wholesale customer.