If you believe your product qualifies for warranty coverage, please follow the steps below to begin the claim process.

Step 1: Contact Customer Success

Reach out to our Customer Success Team with the following information:

• Order number

• Product name or SKU

• Description of the issue

• Photos or videos of the product showing the problem

Phone: 855-316-3048
Email: info@christmsdesigners.com

Step 2: Troubleshooting

In some cases, our team may guide you through basic troubleshooting steps to resolve the issue before starting a return or replacement.

Step 3: Warranty Review

If the issue appears to fall under warranty coverage, our team will provide return instructions or additional documentation requirements.

Step 4: Inspection

Our warranty department will inspect the product to confirm eligibility once we receive it at our warehouse. This process may take up to 72 business hours.

Step 5: Resolution

If the product qualifies under warranty, Christmas Designers will repair or replace the item. If the product cannot be repaired or replaced, store credit may be issued.