🎄 Christmas Designers – Warranty Policy

Thank you for choosing Christmas Designers! We stand behind the quality of our products and are here to help if something doesn't go quite right. Below you'll find everything you need to know about our warranty process.

1. Warranty Eligibility & Process

Our product warranties are valid for the original purchaser only and are non-transferable.

If an issue arises during the warranty period, please contact us first for approval before sending the item back. Once we receive the item at our warehouse, we’ll complete an inspection within 72 business hours. If the issue is covered, we’ll either repair or replace the product—depending on the situation.

Please note: Refunds are not offered for warranty returns. Instead, we provide a replacement product or store credit, based on what’s most appropriate. If an item cannot be repaired or replaced, we’ll issue a product credit that can be used toward future purchases.

2. Shipping Details

• If your purchase was made within the last 60 days, we’ll provide a prepaid FedEx return label.

• If your purchase was made more than 60 days ago, return shipping will be the customer’s responsibility.

3. What Our Warranty Covers (and Doesn’t)

Our warranties cover product repair or replacement. They do not cover labor costs or expenses related to installation, removal, or service.

Additionally, the warranty does not apply to items that show damage from:

• Normal wear and tear

• Accidents, misuse, or neglect

• Vandalism or Acts of God (such as storms or flooding)

• Modifications or use outside of their intended purpose

Any product that has been altered or used improperly will not be eligible for warranty coverage.

4. Find Warranty Details by Product

We offer specific warranty coverage based on product type. You can view the full breakdown here:
🔗 Christmas Designers Warranty Information

5. Need Help?

We’re always happy to assist! If you have questions or need help starting a warranty return:

📞 Call us at 800-391-5280
📧 Email: customer_success@christmasdesigners.com