If you receive an item that is considered defective and non-operational or unusable due to a failure with the product, please contact our Customer Success team at 1-800-391-5280 within 48 hours of receiving the item so we may arrange for return shipping and a replacement item. Replacement products will be shipped free of charge via standard ground shipping. Expedited shipping may be available, but will need to be paid for by the customer.
Items that are deemed defective after use are subject to the terms of our Warranty Coverage. For more details on specific product warranties, please click HERE.